"Service employees are often the last to be noticed or recognized for their efforts—but not at Marriott! These materials and toolkits helped our managers understand the importance of ongoing recognition and gave them the tools they need to make it happen!" Patricia Zammiello Marriott "Practical, easily understood and useful for persons who supervise or manage people." Dr. Mary Retterer Pima County Community College "I can’t believe that in just a matter of hours our managers saw the link between effective recognition and employee motivation. The toolkit gave them practical tools to use the very next day." Kathryn Wall Mary Washington Hospital "Roz, I wish you could have seen my staff highlighting and tabbing the ‘recognition ideas’ from your book. I took a picture of it to frame in the office. They had fun, and I learned a lot about what they are really looking for." Sky Foster BMW "Gina, this was a terrific program on Generational Diversity. I will be able to use it not only in the workplace, but also in my personal life." Tanya Jones Pension Benefit Guarantee Corporation "Roz and Gina are an incredible duo! They gave us such encouragement and showed us how we (the managers) are in control of making Gnaden Huetten the number one provider of customer service in our region. They bring such energy and passion to their work, and train so well together. Love their different styles. Keep it up!" Terry Purcell Gnaden Huetten Memorial Hospital "This is the best workshop on ‘Recognizing Employees’ that I've ever attended!" Paul Fryson Transportation Security Administration